How Could He Not Take That Shot?

Neal Pollard His coach, Jay Wright, and teammates expected and wanted him to take the last shot in the 2016 NCAA basketball championship game. The senior point guard had intentions of doing so, too, but at almost the literal last second he turned and delivered a short pass to Junior Kris Jenkins who sank a … Continue reading How Could He Not Take That Shot?

May I Help You?

Neal Pollard According to the U.S. Bureau of Labor Statistics, nearly all the top 1o most common U.S. occupations are in the service industry—retail salespersons, cashiers, fast food workers, office clerks, waiters and waitresses, and customer service representatives, just to name a few (http://www.bls.gov/news.release/pdf/ocwage.pdf).  But one of the most common complaints you hear is about … Continue reading May I Help You?

“How’s Your Day Going?”

Neal Pollard As we go about our day, we often hear that question.  It is an exercise in pleasant politeness, and at times it is asked with genuine, heartfelt concern.  It can also be not only asked mindlessly, but answered in the same manner.  Some are conditioned to say "fine" without stopping to assess.  Others … Continue reading “How’s Your Day Going?”