According to the U.S. Bureau of Labor Statistics, nearly all the top 1o most common U.S. occupations are in the service industry—retail salespersons, cashiers, fast food workers, office clerks, waiters and waitresses, and customer service representatives, just to name a few (http://www.bls.gov/news.release/pdf/ocwage.pdf). But one of the most common complaints you hear is about poor customer service, rude or unhelpful customer service staff, being overcharged or neglected, or a bad attitude. There may be a great many reasons behind this, but one may well be that our culture is not conditioned to serve, but to be served. Those in positions of service may just be reflecting the culture.
This is not a new problem. Jesus addressed that mentality with His followers in Matthew 20:25-28. In a world insistent upon being the chief and asserting their own rights, Jesus’ message does not play well today. Yet, it did not play well even when He taught it on earth. Jesus was very clearly the suffering servant (Isa. 53:11), and how did the masses ultimately react to Him? They shouted, “Crucify Him” (Mark 15:13-14).
The concept of serving others turned out to be a struggle for the church at Philippi. To that end, Paul urged them to adopt a better mindset, a proper attitude (Phil. 2:1-4). Paul reminded these Christians that they were in the spiritual service industry. It was their job to serve one another. We can understand why this teaching is a bitter pill to swallow. We all know those members of the spiritual family who are difficult to deal with, the ones who can be like fingernails on the chalkboard to us or who set our teeth on edge. We might enjoy doing for the benign brother, the sweet sister, or the friendly family. The real test comes in serving someone who does not make serving a pleasant, happy task. A servant heart was lacking among some at Philippi (cf. 4:2), and an unwillingness to put others first will have a dangerous, negative impact on a church if such a spirit is allowed to grow unchecked.
Gordon MacDonald said, “You can tell whether you are becoming a servant by how you act when people treat you like one.” Paul is urging a united, humble, and serving attitude on Philippi and on us. Our task is not to gauge how others are growing in service, but to examine self. May we live what we sometimes sing to God, “Make me a servant, Lord, make me like You, for you are a servant, make me one, too!”