Beyond Platitudes: The Power Of Empathetic Listening

Brent Pollard

The protagonist in “THX 1138” navigates a dystopian society where the government enforces drug-induced obedience, resulting in a docile population. This society is meticulously regulated, with every aspect weighed against cost efficiency. The government aggressively eliminates overbudget items and even regulates religion.

The Renaissance image of Jesus Christ by Hans Memling serves as the visual representation of the deity OMM-0000, whom the inhabitants of this dystopia worship. THX 1138 engages OMM in a phone booth-like setting, seeking solace by sharing his concerns. However, OMM’s responses are eerily consistent regardless of your problem, providing generic advice that appears disconnected from the protagonist’s circumstances. The impression that THX 1138 is merely interacting with a machine becomes clear.

Here are OMM-0000’s canned responses to THX 1138 in one scene of the movie:

“My time is yours…

Very good, proceed…

Yes, I understand…

Yes fine…

Yes… yes, I understand…

Yes, fine…

Excellent…

Yes…

Could you be more specific?

You are a true believer.

Blessings of the state, blessings of the masses. Thou art a subject of the divine. Created in the image of man, by the masses, for the masses. Let us be thankful that we have an occupation to fill. Work hard, increase production, prevent accidents, and be happy.”

In another interchange between THX 1138 and OMM, OMM’s dialogue is verbatim until the last sentences:

“Let us be thankful we have commerce. Buy more. Buy more now. Buy more and be happy.”

In this part of the movie, THX 1138 is not taking the mandated drugs, and as a result, he experiences withdrawal symptoms. These symptoms exacerbate the harsh and gloomy reality of his dystopian world. Although he has someone in OMM who is supposed to bring comfort, THX 1138 discovers the truth about his god.

I have sought advice from Christian community members who unfortunately ended up as helpful as OMM, providing me with canned answers like “read your Bible” and “pray more.” Although this advice is valuable, it doesn’t always feel enough when faced with specific difficulties. By telling someone their positivity alone can help them overcome adversity, we place an unfair burden as they strive to cope and find solutions. For instance, a brother once told me I could overcome Crohn’s disease simply by thinking myself well since the Bible says our thoughts determine our reality. (“As a man thinks in his heart, so is he.” Proverbs 23.7 NKJV). Such viewpoints can be particularly frustrating when one is dealing with complex issues, such as long-term health problems or depression, for which easy solutions do not exist.

The biblical figure Job faced similar frustrations. Initially, his friends offered silent support during his grief. However, they responded with criticism rather than understanding when he expressed his suffering. Job’s desire to argue his case directly with God emphasizes the importance of being heard and understood rather than dismissed with platitudes or unfounded advice (see Job 13.1–5).

The subject matter highlights a more significant issue: the tendency to provide quick fixes rather than empathetic listening. In times of pain or doubt, people often need space to express themselves, even if their words appear exaggerated or contentious. Job’s friends should have silently listened when Job wished he had not been born instead of blaming his alleged sins. The story of Job demonstrates that divine compassion outweighs human judgment, reminding us of the Christian call to love and listen to one another without passing judgment or offering simplistic advice.

Therefore, the next time someone seeks your support, resist the impulse to provide immediate solutions. Instead, listen attentively and allow them to guide the conversation. A listening ear rather than unsolicited advice can provide genuine relief and support, fostering a more compassionate and understanding environment. Prayerfully speak to them when appropriate once someone has fully vented their emotions.

Carrie Fisher Wisdom: Do AND Deny

Neal Pollard

Social media is abuzz about both the caustic criticism of fans commenting on how poorly they think Carrie Fisher has aged and her withering response to their mean, thoughtless remarks. Barely in her twenties when she appeared as Princess Leia in the original Star Wars in 1977, she reprised her role 38 years later almost in her sixties. You will inevitably add some wrinkles and lose some tone in four decades. Fisher gave an interesting interview to Good Housekeeping that appeared just before the debut of the historic blockbuster earlier this month. Apparently, she felt she had to lose a significant amount of weight for the movie. How did she lose the 35 pounds? She says, “I did it the same way everybody has to—don’t eat and exercise more! There is no other way to do it. I have a harder time eating properly than I do exercising. It’s easier for me to add an activity than to deny myself something” (Good Housekeeping UK, staff, 12/7/15).

Most of us can relate to her insight. Being active and doing something takes some resolve and endurance, but withholding or removing what does not belong often challenges our appetites, desires, and cravings much more. This battle rages on an infinitely more serious front than weight-loss, though. Jesus makes self-denial a salient ingredient of discipleship (Luke 9:23).  BDAG indicates this word for deny means, “To refuse to pay attention to, disregard, renounce (oneself in this passage)” (Arndt, William, Frederick W. Danker, and Walter Bauer. A Greek-English lexicon of the New Testament and other early Christian literature 2000 : n. pag. Print.).  Restraining myself from saying a sarcastic, bitter, angry word is harder than lifting my voice in song or prayer. Fighting the urge to give in to a temptation requires more effort than doing something kind or necessary for someone in need. Our relationships are not just damaged through neglect or omission, but also by failing to conquer unhealthy and unwholesome attitudes, words, and actions.

Doing and denying are dual elements essential to overcoming this world. God wants obedience, but He also wants self-control. It was a staple expectation of Paul’s gospel preaching (Acts 24:25). It is listed among the fruit of the Spirit (Gal. 5:23). It is among the Christian graces (2 Pet. 1:6). But as we regularly master it, we will shine Christ to those around us in a memorable way! As we do God’s will, let’s also deny ourselves.

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